Data protection declaration

PERSONAL DATA

Personal data is information about your identity. This includes your name, your address and telephone number, and your email address. You don’t have to divulge personal information in order to be able to use our internet site. But in some cases we need your name and address, and further information so that we can provide you with the services you require.

The same applies when we want to give you information material or supply you with goods you have ordered, or when we need to answer your questions. We will always tell you when this is necessary. Also, we only store or process data that you have provided us with either voluntarily or automatically.

If you use one of our services, we usually only take the data that is necessary to provide you with the service you require. We may ask you for further information, but this is voluntary. Whenever we process personal data, we do it to provide you with the service you required or to fulfil our legitimate commercial interests.

 

USING YOUR PERSONAL DATA

As a rule, we only use the personal data you have provided us with to answer your queries, process your orders, or to provide you with access to specific information or offers. We, or one of the service providers we work with, may also want to use this information to provide you with information about our services, or about products that may interest you. We may also use it for online surveys to help us improve customer service.

Naturally, we respect your wishes if you prefer not to provide us with additional information for customer services (especially if this is for direct marketing or market research purposes). We never give personal information to third parties or use it for other purposes.

 

USING YOUR PERSONAL INFORMATION FOR SPECIFIC PURPOSES

The personal information you provided us with will only be used for the specific purpose requested by you. We will not give your details to third parties without your permission.

Personal data is only shared with public authorities and government institutions when this is stipulated by law, or when we are forced to do so by a court of law. Our staff and any service providers we work with are bound to confidentiality and to observing the regulations of the Federal German Data Protection laws.

 

AUTOMATICALLY COLLECTED NON-PERSONAL DATA

When you visit our website, we store certain information for administration and technical reasons. These are: the name of the site visited, the browser and operation system used, the date and time of access, the search engine used, the name and IP address of downloaded files.

This data remains anonymous and it is used solely for statistical purposes and to improve our website and online services. This anonymous data is stored separately from personal data on secure systems and allows no inference on individual persons. This means that your personal details are protected at all times.

 

COOKIES

If you visit our website, we might store information on your computer in the form of cookies. Cookies are small files that are sent from an internet server to your browser and stored on your computer’s hard drive. Only the internet protocol address is stored in this process, and no personal data is involved. The information stored on cookies means you will be automatically recognised next time you use our website, so you will find our site easier to navigate. For example, cookies enable us to adapt our website to your interests or to store your password, so you don’t have to enter it again.

You can, of course, visit our website without using cookies. If you don’t want us to recognise your computer next time you visit us, you can prevent cookies from being stored simply by setting your browser to “do not accept cookies.” Find out how to do this in your browser’s operating instructions. If you do choose not to accept cookies, you may have difficulty in accessing certain parts of our site.

 

 

SAFETY

We have put technical and administrative safety measures in place in order to protect your personal data against loss, destruction, manipulation and unauthorised access. All our employees and service providers are bound by the Federal Data Protection regulations.

Whenever we collect and process personal data, this information is coded before it is transferred. This means that your data cannot be misused by unauthorised third parties. Our safety measures are subject to an ongoing optimisation process. Our data protection regulations are constantly updated. Please make sure you read the current version.

 

CHANGES TO OUR DATA PROTECTION REGULATIONS

We reserve the right to alter our data safety and protection regulations if and when this becomes necessary as a result of new technology. In these cases, we will alter the data protection advice. Please make sure that you always use the current version of the data protection regulations.

 

LINKS

Links from our website to other websites are not covered by this data protection declaration. We do our best to ensure that any links on our site meet up to our standards. However, we have no control over the content of these sites and cannot guarantee that they comply with our date protection standards. We therefore advise you to check the data protection declarations on the sites you visit.

Web statistics system Google Analytics, web analysis service

Our website uses the analysis service Google Analytics. This web analysis service is operated by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to simply as “Google”).

This analysis tool functions on the basis of cookies. A cookie is a text file which is sent by WWW servers when visiting a website and temporarily stored on the user’s hard disk to allow for an analysis of your use of the website. The information stored by the cookie is usually transferred to a Google server in the USA and stored there.

In the course of IP anonymisation, your IP address is pre-shortened by Google within a Member State of the EU or another contracting state of the Agreement on the European Economic Area. Google will use the transferred information on our behalf to prepare a report on the use of our website. According to Google, the IP address transmitted in the context of Google Analytics will not be collated with other Google data. However, we cannot warrant for the correctness of Google statements.

If you wish to prevent the use of cookies, you can do so by making local changes to your setting in the Internet browser used on your computer (e.g. Safari, Internet Explorer, Opera, Firefox etc.), in other words the tool for opening and displaying websites. Furthermore, you can prevent the Google cookie from recording and processing your data by downloading and installing the browser plugin provided by Google under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

RIGHT TO INFORMATION

Please contact us at any time if you want to know what kind of personal data we have stored about you. To receive this information, please write to us.

 

RIGHT OF OBJECTION

In addition, you may at any time withdraw your permission for us to collect and store your personal data. If you want to do this, please write to us.

QUESTIONS, SUGGESTIONS, COMPLAINTS

If you have any questions about this data protection declaration or about the processing of your personal details, you can contact our data security inspector. He will be glad to help you if you need information or if you want to make suggestions or have any complaints.

 

DG Group Website