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Usually we process your orders within 24 hours. So please, help yourself and ourselves and simplify and secure your order and avoid costly returns.

1. Order

All planes of DG have a maintenance manual. If you do not have one, you can download an actual version for the aircraft in production here:

Maintenance Manuals

For older gliders you also need to have a new maintenance manual. You will get one, if you have a Service Agreement.

So, find exactly the spare part you really need from this manuals. Parts of DG engines have a definite computer number, which is the most accurate number you can find. If you do not find any description of your desired part, just send us an (digital) image of the desired part you need.

We have issued a list of the most common spare parts of the different types of aircraft. This will help you to find the correct one:

 

The most important Spare Parts
DG-100	DG-200	DG-300	DG-400	DG-500	DG-500M	DG-600	DG-800	DG-1000
LS1		LS3	LS4	LS6		LS7	LS8

 

Then please download the form for ordering here.

Please fill in readable and complete. If you are already a customer of DG, name and city is sufficient.

If you are flying an older glider, we need to know the Ident-Number of your Service Agreement. You will find this number on the cover sheet of your maintenance manual. Send the form by fax to +4972513020269 or by mail and you will get the desired part delivered.

By the way, a fax-order is more accurate as a phone-order, because it avoids misunderstandings. Additionally, a fax-order is more secure as send by mail.

For customers from abroad we recommend to contact the local representative first. They often have a small amount of spare parts available, and they can reduce the shipping and handling costs by centralized buying. The addresses of our representatives can be found here.

2. Delivery

Take care of your correct address. Very often there is a mismatch between old and new addresses. If you order spare parts during your holidays, check your current address carefully. Many places exist more than one time in the same country, so without a correct postal code (ZIP-Code) you will not receive your spare parts in an adequate time and you have to cancel your holidays. We guess, everybody wants to avoid this.

3. Payment

To allow a fast and simple processing of your order, we do accept credit cards and payment made by direct debit. Prepayment is no longer necessary.
If you pick up your spare parts directly in Bruchsal we ask you to pay in cash or by EC-card.
When you insist on paying an invoice for a glider repair by credit card, you have to accept a surcharge of 3%. (Once, a customer wanted to pay his plane by credit card and the surcharge would have been almost 4000,- Euro!)

For customers from abroad:
The best way is that you send together with your order your credit card number and expiring date. When you are not concerned about security of mail systems and delivery you can send your details by mail, but preferably fax should be used especially for credit card details.
Unfortunately we can not offer a secure SSL connection, because our mail-server is not located in Bruchsal.

4. Delivery Conditions

Please note that we have a minimum sales amount of 30,- Euro (net material value). If the order amount is less, we add a handling charge of max.10,- Euro. Please possibly order some rolls of tape (2,-- Euro each), to complete your order up to 30,-- net.

You are charged for costs for shipping and handling. We charge you the same amount we have to pay for shipping and handling. Unfortunately, the prices for packages increased in the past years, especially for express delivery to your holiday destination. Here you can find a table of our fees:

Versandkostentabelle

Unfortunately our experience with the payment procedure of some pilots are not the best. Therefore, we do not send the bill with the spare parts. We do not want to wait for months, sending up to 3 demand notes for amounts less than 100,- Euro maybe, until we get our money.
As you do not belong to those unreliable bad payers, please excuse our strict proceeding due to abused confidence of some few people.

Translation: Holger Kuhn -